Booking System Development

Those tools, like most online booking software NZ businesses start with, are good at one person, one slot, and fine if that is your business. They struggle when a booking needs a room and a staff member, when group pricing changes with size, or when the deposit rule differs by service. A booking system built around those rules connects to what you run, and you own it rather than renting it per user.

Yes. Each service has its own payment rule: a fixed or percentage deposit, full payment up front, or pay on the day. Stripe takes cards and GoCardless takes direct debits, so a membership runs without chasing. The system charges the balance at check-in or after the service and records every payment in your accounting software against the customer. Refunds and cancellation fees follow the policy you set.

With rules you set. Choose a cut-off after which a cancellation keeps the deposit or incurs a fee. Reminders with a one-tap confirm arrive before the cut-off, so people who cannot make it say so while the slot can be resold, and a freed slot goes to the waitlist by SMS. The front desk marks a no-show, the system charges the fee, and the record shows the pattern.

Yes. The booking flow drops into your current site as an embedded widget or a button that opens it, styled to match. It also works as a standalone booking page you can link from social media, your Google listing or a QR code on the counter. If you are rebuilding the site anyway, we handle booking website development in the same project so both are designed together.

Yes. Each location has its own services, staff, rooms, opening hours and calendar, and customers pick a location first. Head office sees every location in one view, and a manager sees only theirs. Staff who work across sites are rostered per site, so nobody is double-booked between them. Payments settle to the right your accounting software organisation per location, and reports compare locations side by side.

Yes. Staff see their own day on the mobile app and check customers in, take a balance and move a booking within the rules. Managers see the whole calendar, reassign a booking when someone calls in sick, and the affected customers are told. Push notifications carry every change, so a mobile cleaner never drives to a cancelled job. A casual instructor sees only their own classes.

Yes, and that is where the phone calls go. From the confirmation link or their account, customers see upcoming bookings, move or cancel within your rules, pay a balance and rebook in one tap. A parent manages every child's classes from one login. Anything outside the rules shows them the policy and offers to contact you, so the front desk only hears about the exceptions.

Yes, both ways. Bookings appear in each staff member's Google Calendar or Outlook with the customer's name, and anything they block out in their own calendar removes that time from their availability. The sync runs continuously, so a personal entry added at lunchtime stops a booking landing there. Managers choose which staff sync and whether the external calendar shows customer details or just 'booked'.